Support

Support!

Verb Infotech providing Outsourced Tech Support Services for a long time. We have developed best practices for providing help desk services that proactively address technical issues and create solutions. With the best connection of service levels and cost effectiveness, we deliver quick and customer support with higher quality.

Help Desk Support Solutions

  • Multi-Level Support Services
  • Password Resets
  • Technical Support
  • Help Desk Services
  • Engineer Support
  • Escalations Per Client Requirements

Inbound Call Centre Solutions

Verb Infotech build a custom Outsourced Technical Support model from the initiation of the client relationship, we are deeply committed to the success of the project. Our implementation team consults with our Outsourced Tech Support and Help Desk clients to determine the best intersection of service levels & cost effectiveness. We jointly build a comprehensive knowledge base to assist our agents with efficient problem resolution. Our team tracks issues and keeps an open dialog with our clients – providing feedback to ultimately improve product functionality. By continually being proactive, we ultimately play a role in a product or service’s success. Verb Infotech believes there is a direct relationship between quality Technical Support and customer satisfaction. As a trusted extension of your business, our ultimate goal is 100% satisfaction of every end-user.

Customer Call Support Options
Customer Service

  • Inbound Support
  • Service to Sales
  • Outbound Customer Follow-up
  • Registrations & Enrolments’
  • Help Desk & Tech Support

Order Management

  • Product Inquiries
  • Product Ordering
  • Product Fulfilment
  • Billing Queries
  • Troubleshooting

Sales

  • Outbound Sales
  • Up Selling/Cross Selling
  • Follow Up
  • Recovery

Leave a Reply

Your email address will not be published. Required fields are marked *